Our Customers' Feedback

Testimonial about Azmira's high qaulity pet products:
"Actually because the food is so high quality, they require LESS food than the "junk food" at Pet Smart and other commercial pet stores. Also, AZMIRA does not use Wheat Gluten - the culprit ingredient that killed so many pets in 2007 in the US.

So after all is said and done, I feel that the holistic approach is actually more cost effective than commercial pet stores, and as well, I will save in the long run because my animals will live healthy lives, and their weight is maintained at a very healthy level because of the holistic pet food I feed them. Being overweight can kill a pet over time. It's not good for them. Also holistic pet food keeps all my animals digestive systems on track and regular, which also ADDs to a long healthy life.

I lost my cat Smokie of 13 years in 2003. He died of kidney failure because I fed him Fancy Feast and Meow Mix his whole life. THAT is when I got into pet health alternatives. Smokie's vet bill for his illness was over $2,500 and he died despite the vet's help b/c of the toxins in his kidneys b/c of the food."
Angie

"Hi Linda, the carrier arrived today! You're doing a rally great job, great customer service & communication, thank you!"
Ursula

"Hi Linda,
Thank you for keeping me up to date on this return. I truly appreciate it. I wanted you to know that the service I have received from you has made me a big fan of Pet Abbey. Pet Abbey is most definitely at the top of my list of web-stores and will be the first place that I will check for all of my pet products. Once again, Thank you!"
Sue

Here is a picture of one of our happy customers -- Maddie is the furry one. Maxine said:
"Linda,
Just wanted to shoot you a quick note to let you know just how much Maddie and I appreciate your caring attitude, the healthy lines of products you carry as well as your always responsive, above and beyond customer focus and service. Thank you so much for being so helpful to us as it is very much appreciated. It’s nice to know there is still competent and personal customer service still out there. It is so hard and rare to find.
Hope you are well,
Maxine"

"I Wanted to thank you and if Angel (my 13 year old Himalayan cat) could talk she would thank you too. She had such trouble with hairballs. I bought different foods, gave her hairball ointment several times a week and even took her to the vet. I thought I was thoroughly grooming her since she got a good brushing every day. When I got the Furminator I was shocked to see the amount of loose undercoat she had and she probably swallowed a good deal of it every time she cleaned herself. Now, she's a lot smaller looking than she used to be. Her coat is silky and lustrous and she rarely has a hairball. Thank you SO much!"
Patricia

Our dog Hitch LOVES her play area. We originally purchased this for her because we work during the day and she has been in a crate all day.

She is a Jack Russell, so she has a TON of energy. :) She is right at a year, so she is still a "puppy" and likes to get into things she is not supposed to. This has been a LIFESAVER!!! She is able to play in her pen during the day. It is a great size for her to have a little area to sleep, an area for her toys to play with, and for her to have a little area for her food and water. I place it by the door, so the mesh panels allow her to see outside as well. I feel so much better that she is able to get up and move around and play with her favorite toys. We didn't even expect to have it prior to Christmas, so this has been so delightful. It is so portable that we are going to take it to my fiance's parents house so Hitch can enjoy Christmas with us, but also be in a contained area when needed.

"Around the same time that I ordered the Pak-O-Bird I had a very very bad experience with a scam website selling GPS Systems and I want to thank you for restoring my faith in internet sales.
The Pak-o-Bird came and it's cooler than I could have imagined. It fits both my cockatiels nicely and there are soo many neat features - Celltei has really thought of EVERYTHING. Nothing has been left out, and I can't think of anything they didn't include to make this an ideal bird carrying case.
Thanks for the friendly and personable customer service, the email responses answering all my questions, and up to date information regarding my order."
Sari
Note from PetAbbey: The above quote came from a customer who had to wait a full two months for her Pak-o-Bird. The Pak-o-Birds are an excellent product, but they do take additional time to receive because the manufacturer insists on the highest quality. Then throw in a mistake here and there, and Sari had to wait two months instead of the regular one month. Many thanks to Sari for her patience!

"Thank you again for the excellent after-sales communication, service and follow up!"
Jane

"Stuff happens, and none of us can prevent stuff! What is important is the follow up after stuff happens. Your follow up has been excellent; far better than the big name pet suppliers on the 'net.
I will be sure to tell all my friends!"
JK

"Thank you! I'm quite impressed by your customer service!"
Louisa

"I received the pet feeder and storage bin today and I absolutely LOVE it. Just wanted you to know how well I think you're running your online store and communications. I will be ordering with you from now on. Though I never order much but I still have you in my favorite places now. Thank you so much!!"
Ceci

"Good Morning! I would like to share a story about Azmira products. I had ordered some products early last June and I panicked when they didn't arrive. I sent a note to you and your promptly answered (on the weekend no less) and told me you would look into the order on Monday. I had mentioned that I had a very sick cat and you expressed your concern. This little kitty was diagnosed with feline leukemia and then underwent surgery for a questionable abdominal mass. At that time the veterinarian really didn't expect her to survive. She weighed only 3 1/2 pounds. I started her on NutraCal, a vet supplement, mixed with Viral D'Tox, Immunostim'r and Mega Pet Daily. At that time the vet gave me bags of IV fluids that I was to administer at home, which seemed to me an indication that they had given up hope. I didn't. To this day our little black cat, Dot, is still alive and now weighs more than she has ever weighed in her life--a stout 5lbs. 10 oz.!!! !
Our vet was absolutely amazed and I gave her the name of the company. The biggest issue we are still having is a rather swollen and mucousy nose. I am questioning if it might be yeast so I have purchased some other products to attempt to control this residual problem.
Additionally, we have a cat with eosinophilia which produces auto antibodies and we have been giving him the treatments as well. He has been gradually putting on weight and seems to feel better. Thanks so much for offering the Azmira line of products. It is a small price to pay for our furry friends to feel better.
Thanks for being there!
Sincerely,"
Beth

"I just wanted to say that I received wonderful customer service from Linda. It makes me want to come back and do more business with you. She is wonderful!!
Regards,"
Michael

"Ms. Linda--- I DEARLY LOVE THE LITTLE DOG CARRIER! YOU DID A GREAT JOB! QUCK FAST AND DELIGHTFUL! THANKS AGAIN."
"You would be most welcome to use my comments. I truly mean them from the bottom of my heart. You have been 'HANDS ON" from the very beginning and that means a LOT to me.
The very first purchase I made on ebay was awful, and I really was afraid to purchase anything over the internet. But, YOU have really made this a grand experience.
Thanks,"
Linda

"Hi!
I have a comment and a question for you. :-) First, I wanted to let you know that I have never before had much belief in holistic medicine. But due to my dog's unusual health problems, and my own unusual health problems, I had to consider using a holistic approach to help us both. I just want to let you know that my dog was in so much pain before I began treating her using the Yucca Intensive, glucosamine w/ MSM and light massage, she could hardly walk before. She's only 4 and a half, and the vets are not sure if it's bone cancer or some sort of strange arthritis, but she's walking on all 4's now and doing wonderfully.
My question: In seeing how well my dog has done, I decided to use Yucca for my own pain and inflammation. I wanted to try using the Yucca Intensive I got from you, but do you think it's okay for human use? I keep the dropper sterile. I bought some Yucca capsules, but the drops you sell are so much more potent, I'd still like to try them. What do you think? Thanks again for superior products!"
Lynn

"I am so happy they are helping her too! You wouldn't believe the amount of days and nights I spent doing research on her problems before I KNEW in my head and heart that I'd found what was right for her. Talk about strange coincidences, Kenzie (my dog) has the same rare bleeding disorder that I myself was diagnosed with 17 years ago. It's called Von Willebrand's Disease, and long story short, our blood doesn't clot properly. It's a platelet disorder. So, that makes it impossible for Kenzie (and me) to use any kind of pain killers and anti-inflammatories that thin the blood...and, nearly ALL do! So Kenzie was in constant pain, and I couldn't use the NSAIDS (aspirin, ibuprofen) on her to reduce her pain, nor the anti-inflammatory benefits of them. I took her for 2 different vet opinions, and one gave her an opiate based pain killer, and it didn't help her at all. So, I did my own research, tons of it, and found the Yucca root to have a world of healing in it, with none of the side affects! She even likes the taste, lol. I tasted it, reminds me of molasses.
I took in and faxed the Yucca Intensive facts from several research sites I had found on the internet about it to the vets. They seemed excited about the possibilities of it's benefits, along with Glucosamine/MSM, and using a supportive wrapping that I learned to do after watching one vet wrap Kenzie's leg. I even bought a fixed splint for her, but so far, she hasn't needed it, and I'm no longer wrapping her leg at all! Time will tell.
Thank you for finding out that it's okay for humans to use the Yucca Intensive! I was 99.9 percent sure it was okay, because from what I have read and found out, many of the herbal remedies made for animals by reputable companies, are made to exacting purity standards. You can tell the lady at Azmira that she can also make a 'tea' with the drops, and add some honey, that's the way I'm going to use it. I am going to order from you again very soon! The drops are lasting very well for Kenzie, even though I have her on the double dose for acute situations. I am going to back her down to once a day on the Yucca Intensive and the Glucosamine/MSM in about another week, and see how her pain does.
Linda, yes, you can use anything I've written to you on your website and forward it to Azmira as well! As I mentioned in my first letter, I've never held much belief in holistics, but the proof is right in front of me, and it's backed up very well in the research I did!
Thanks again!"
Lynn & Kenzie

"I am sorry I did not reply sooner -- I am a full-time student/part-time employee/full-time wife, so time gets away from me. I did receive the new pills -- they are much easier to give to Brewster than the original Peppy Tabs -- they had to be broken into several pieces; the senior formula just breaks in two! So far, the new formulation is giving him a real boost; he plays several times a day now and seems to move easier.
Again, we appreciate your wonderful customer service and willingness to make us happy with our purchase -- excellent customer service is rare to find these days, and I am sharing your website with all of our pet lover friends! We are definitely return/repeat customers!
Thank you,"
Heather

"The carriers arrived today and they are prefect! We received the cat paper a couple of days ago. Thanks for being a diligent online retailer!"
Kathleen

"I had seen the dog hammocks at Petco, but was discouraged because they were a whopping $90+ dollars there. It was a great price here, and I received my package in a timely fashion. My dogs and car thank you!"
Abby

"Hello
I just wanted to let you know that your product the Dog Travel Hammock is a wonderful life saver.
Both our pugs are blind, and I have one that is a 4 year old puppy mill breeder. So traveling to Canada in the car was going to be an issue, at least that is what we thought. JJ has a habit of falling off of the back seat, and this is a great distraction when you are driving.
We ordered the hammock, which might I add, came the day before we left. Installed in and off we went.
Both boys traveled famously and I will keep it in my car for even short trips.
The service was wonderful, and the lady that I spoke to was very helpful and made sure that we would have the hammock to travel.
Thanks once again"
Vivian

"Thank you so much for replying as soon as you did. I just want you to know that I have a yorkie (very spoiled) and I always order things for her. I can assure you that I will order more from you guys! You don't know how much I appreciate you replying back! I have dealt with so many companies that don't know the first thing about Customer Service, Thanks again!"
Lizette

"Hi Linda,
Thank you so much for making sure we received our pet stow-away. I've been using it for a couple of days now, and my/our shih tzu, Princess loves it.
Ken and I both appreciate your help and care.
Thanks"
Cindy

"RE: Stow-Away
Hi Linda
Just wanted to thank you for your prompt shipment and excellent product! We have just adopted a Papillon puppy and this is going to be wonderful for her travels!"
Laura

"I received the Stow-Away and my wife and I think it is perfect. Thank you for getting it to us so quickly. We are leaving town Friday and wanted to take our dog with us. Great site and very competitive prices. You were the least expensive on this product."
Richard

"Wheel-Away Pet Carrier: I received this product and wanted to let you know how great it is. I have 2 cats that each weigh about 19 pounds and I have a bad back. Trying to carry a regular pet carrier is out of the question. I have also told several people about your web site as they wanted to know where I got the pet carrier at. My husband is in a nursing home and this product is great taking our cats to see him. Your service was so fast. Thanks for having such a great product and service.
It is such a great product especially for people with bad backs. The cats also see to be more calm in it than the plastic carriers.
Thanks"
Shirley