Return and Cancellation Policy for PetAbbey.com

You may cancel your order, as long as it has not already been shipped. Please either email or call 352-390-6769 to let us know what you wish to cancel.

We want you to be 100% satisfied with everything that you order from PetAbbey.com. We guarantee a full refund (minus initial shipping charge) for all unused products returned to us within 30 days of purchase that does not meet your satisfaction.

The only exception to our return policy are the bird carriers. Once they have been used, they cannot be returned. Used bird carriers cannot be resold, due to health concerns.

For a refund or exchange, simply contact us by phone (352-390-6769) or email and let us know the problem you have with the product, and we will go out of our way to ensure that you enjoy our hassle-free return policy. We will then issue you a Return Merchandise Authorization Number and special instructions for returning the product(s). For refunds, your account will be credited upon receipt of the product.

If your package arrives damaged: It is best to refuse the shipment if the box has been obviously damaged. I know refusing shipment isn't always an option, because you might not notice or you might not be there when it was delivered. If you are not able to refuse the shipment, please keep all of the packing materials and either email or call 352-390-6769 for instructions. It would also help if you can email us pictures of the damaged box and broken product. We are not responsible for damage caused by the freight carrier, but we'd like to help you with the claims process.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our returns department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.

We will notify you via phone or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 business days of our receiving your return.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses due to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.