Shipping Policy at PetAbbey.com

Please, allow an extra day or two for shipping around holidays and during Spring and Summer.

Orders are processed within 24-48 hours of receipt and most products are shipped within one to four business days¹. Spring and Summer are the busy season for our business; please allow up to 4 days for your order to be shipped during that time of year. Some products take additional time because they are made to order -- those products that take the additional time indicate this fact on their web pages.

If you must have your products sent a specific way, please notify us using the comments section of your order. Otherwise it will be shipped using a carrier of our choice.

¹Business days are Monday through Friday, excluding holidays.

Most products are shipped directly from the manufacturer or importer.

Thank you for your order and we hope your pet's satisfaction is met as well.

International Shipping Now Available!

Note: Bongo can accept all shipping methods, including UPS, Fedex, USPS, and DHL.

We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.

Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.

This process saves international customers up to 82% off typical international shipping rates.

• 1. Shop for your items on our website and add them to your cart.
• 2. Setup your Bongo International account by clicking the below image.
• 3. After signup, Bongo will provide you with your very own US address.
• 4. Back at our site, proceed to checkout.
• 5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
• 6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
• 7. Choose your domestic shipping method, and Place Order.
• 8. Once completed, finish your verification process with Bongo.
• 9. Bongo will take over from here, so communicate directly with them for delivery of your order.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.